Frequently Asked Questions

 Our billing service can increase your income in the following ways:

Clean Claim Submissions: Our staff has a 98% acceptance rate for submitting "clean" claims. This means that we ensure the claims are accurate, complete, and meet all the necessary requirements. By reducing the chances of claim denials or rejections, we can expedite the payment process, resulting in quicker payments from insurance companies.

Follow-up on Unpaid Insurance Claims: Practices often lose income due to unpaid insurance claims that they don't have time to follow up on. Our team will take care of following up on these unpaid claims, ensuring that you receive the reimbursement you deserve. By diligently tracking and pursuing these outstanding claims, we can significantly increase your income.
 

 For online software, you can provide us with the login credentials to access your system securely. If you use server-based software, we utilize remote access apps such as LogMeIn or Team Viewer to connect to your system and work with your software. 

 The need for billing staff depends on the size and specific requirements of your practice. While our billing service can handle the majority of billing tasks, you may still need an administrative team to manage other aspects such as authorizations, filing, and scheduling. However, by outsourcing your billing needs to us, your existing staff can focus on their other tasks more efficiently, leading to increased productivity. 

 Absolutely! With our remote access to your software, you will have continued access to financial reports, claim status, and patient account balances. You can stay informed about the billing aspects of your practice and have real-time visibility into the financial performance. 

 Yes, we are fully HIPAA compliant. We provide a Business Associate Agreement that outlines our HIPAA policies. All our staff members are trained and required to abide by HIPAA guidelines, ensuring the privacy and security of patient information. 

 There are multiple secure and HIPAA-compliant methods to send your data to us. Depending on your current EHR system, we may be able to retrieve the data directly from your medical records. Alternatively, you can send us your superbills via fax or use secure online services recommended by us. 

 Yes, the insurance companies will mail the payments directly to you or deposit them electronically into your designated bank account. Our role is to ensure that the claims are accurately processed and that you receive the payments in a timely manner. 

 Please contact us directly for detailed information about our service fees. The pricing structure is outlined there to provide transparency and help you understand the cost of our services. 

 Yes, we handle authorizations and verify benefits as part of our comprehensive service. We obtain information on co-pay/coinsurance amounts, deductible details, and other relevant benefit information. Our team can also assist with pre-authorizations to ensure smooth processing of claims. For specific pricing details, please contact us.

 Our fee covers comprehensive insurance billing services. However, we do offer optional services that may incur additional charges. These services include credentialing, verification of benefits, pre-authorizations, and old accounts receivable (A/R) collections. The pricing for these optional services can be requested by emailing us directly.
 

 To get started with Ekaparnika Healthcare Solutions, please follow these steps:

Call us at +1-314-627-5044 or complete the contact form on our website. We will promptly respond to your inquiry and send you more information, a list of references, and a sample contract via email.

If you agree to proceed, you can sign the contract electronically. Once the contract is signed, we will assign you a dedicated billing manager who will contact you shortly after.